You can return any items within 30 days of purchase if the item is:
full priced (includes full priced items purchased using a discount code)
unworn and unwashed and in the original packaging
with all original tags still attached
not smell of perfume, body odor, deodorant or washing powder
free of make-up or tan marks
How to Return
To start a return, you can contact us at firstname.lastname@example.org. If you're in the US we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Return Delivery Fee (US Only)
We can provide free return shipping if you return your order for store credit. A return for refund will incur a US$5.00 return delivery fee.
The original delivery fee will not be refunded or given as store credit.
Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.
Returns are generally processed within 7 days of reaching us.
Returned item(s) will be assessed and we will notify you if your return has been accepted.
Returned Items not accepted will be returned to the customer at the customer's cost.
Please allow 1 to 5 days for the refunds to reach your method of payment.
Damages and Issues
Please inspect your order upon reception and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.